What happens when the alarm goes off?
SHIELD® instantly receives a signal indicating which door, window, or motion detector triggered the alarm. To verify that the alarm was not set off by mistake, a trained dispatcher will call your home to ask for your password. If the phone is not answered in five rings or the correct password is not given, the police are immediately notified.
How loud is the siren?
The siren is 105 decibels, and by law all sirens must be installed inside your home. The siren is loud enough to be heard by an intruder who tries to gain access to your house, but it will not bother your neighbors if you set it off by mistake.
Do the police charge for false alarms?
Due to high 911 call traffic, some towns have implemented a "nuisance call" fine. Usually, the third violation within a year results in a charge of around $25. Because SHIELD® verifies alarms by calling and confirming your password, the police are only notified in the case of legitimate emergencies.
I already have smoke detectors. Why would I want to add a monitored fire alarm system to my home?
Adding smoke and fire protection to your home alarm system ensures that the fire department will be called, even if you're not home. SHIELD® monitors your smoke detectors even if you forget to set your burglar alarm.
What happens if we lose power?
SHIELD® wireless alarm systems are equipped with a battery backup especially for this emergency. Your home security system will continue to operate normally, and when the power comes back on, the battery switches off and recharges.
Can the alarm automatically call my pager when the system is armed or disarmed?
If desired, you can activate the paging feature built in to the control panel. This will automatically alert you when the system is armed or disarmed. Working parents particularly take advantage of this feature to verify when the kids arrive home from school.
What about service or warranties?
Defects in workmanship and parts are covered for 90 days. Afterward, the warranty continues to apply, with an additional $25.00 trip charge.
How much electricity does the alarm use?
About as much as the clock on your DVD player or the light on your stove. Energy costs to power your alarm system will average less than $2 per year.
Do I need an alarm permit
Some towns do require them; alarm permit fees average around $25.
Who will help me design my alarm?
A trained security consultant will make an on-site visit to evaluate your home and design the appropriate security system. They will also answer any questions to ensure you feel adequately protected.
How will I be billed?
For your convenience, SHIELD® will directly debit your account monthly, quarterly, or annually.
Will my insurance company give me a discount for installing an alarm system?
Discounts vary depending on your insurance company and the type of alarm system. You will save between 5% and 20% (with the most savings for systems monitored for fire as well as burglary).
What are the requirements to have an SHIELD® alarm system installed through an authorized dealer?
The customer must be the homeowner, and credit approval is required. SHIELD® alarm system installation requires a 3-year monitoring agreement.